Returns & Replacements

Anime Me (Custom Orders)

Anime Me pieces are made specifically for you, so they are final sale — not eligible for return, refund, or exchange. The one exception is a genuine printing or production error on our side, which we will reprint and replace free of cost. We also share your design for approval before production starts, so please review it carefully.

Couple Dress, Korean Dress, Western Dress & Combo Dress

If one of these items arrives with physical damage, we will help sort it out. To request a replacement:

• Record an unboxing video showing the sealed package being opened.
• Report the damage within 24 hours of delivery.
• Contact us with your order number and the video attached.

Claims submitted without an unboxing video cannot be accepted, since it is the only way we can verify the damage happened before the package was opened.

Wrong Size

If you need a different size after delivery, contact us and we will help — the original shipping charge will be deducted from your refund, or we will send the correct size at no extra cost if it is currently in stock.

Serious Issues

If you run into any other problem with your order, please contact us directly or raise a support ticket — our team reads and responds to every message.

Email us at hello@outfit365.in.

Effective from 1 August 2026.